CaptionCall Announces Service Enhancements and Reaffirms Its Commitment to Accessible Communication for Callers

Wednesday, January 5, 2022 at 7:28pm UTC

SALT LAKE CITY, Jan. 05, 2022 (GLOBE NEWSWIRE) -- With the new year, CaptionCall reaffirms its commitment to providing critical communication services for people who experience hearing loss and need captions to use the telephone. CaptionCall’s continued commitment includes investments in new technology and user platforms that will improve customers’ captioning service experience.

“At CaptionCall, our mission is to help people with hearing loss stay socially connected for a longer, happier, healthier life,” notes CaptionCall CEO Jorge Rodriguez. “We are providing new, next-generation technology that enhances our customers’ overall experience. This includes adding a larger touch screen as well as investing in revolutionary captioning technology that offers excellent speed of answer due to our ability to offer live captioning agents in combination with automated speech recognition. This accomplishes little or no wait for captions. And, as always, our dedicated trainers and customer support teams stand ready to provide customers with the resources they need.”

With CaptionCall’s captioning service, callers can hear and read what the other person is saying. A large, easy-to-read screen displays text that automatically scrolls during conversations. The phone dials, rings, and operates like a regular phone. In addition, callers can save Contacts and can also review the most recent conversation. CaptionCall offers mobile options, Spanish captioning service, and 911 emergency calling. CaptionCall also provides contactless installation, product training, as well as user guides and videos.

Because CaptionCall service is funded by a federal government program made possible through the Americans with Disabilities Act, CaptionCall works seamlessly with phone service providers so there is no increase to eligible callers’ monthly bills.

“We are dedicated to providing an optimal experience for our callers,” says Jason Dunn, CaptionCall Chief Operations Officer. “Their satisfaction – and keeping them connected - is our priority.”

CaptionCall has set up a special webpage for hard-of-hearing callers who currently may be using another phone captioning service – or for first-time users – who would like to experience CaptionCall. Please visit

About CaptionCall, LLC
CaptionCall is the industry leader in the provision of captioned-telephone service that is available at no-cost to anyone who has hearing loss that necessitates the use of captions to use the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service – it doesn’t have to limit the quality of their phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family, and colleagues.

CaptionCall uses advanced voice recognition technology, a transcription service, and human captioning agents to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall phone works like a traditional telephone – callers simply dial and answer calls, as usual, and speak and listen using a phone handset. CaptionCall users see captions of what callers say. Apps for iOS and Android are also available.

All eligible customers receive Red Carpet Service that includes professional installation, product training, and friendly customer support, enabling people everywhere to get more from their phone conversations — and more from life.

Press Contact
Ann Bardsley
Director of Public Relations
Sorenson Communications

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